Webinar – Getting started with CYNEFIN
This webinar will look the the role of different types of knowledge in systems management, and how to create a lessons learning ecosystem. It will include new approaches to measuring service attitudes that break many of the issues with outcome based KPIs which can too easily distort the value chain
Why Key Risk Indicators Trump KPIs for Problem Management?
When conversations turn to measurements, key process indicators (KPIs) always get raised as a mandatory requirement for anyone running a process. KPIs really are a “must have” if you want […]
