Online Masterclass – IT Asset Management
IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
Online Masterclass – IT Asset Management
IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
Online Masterclass – IT Asset Management
IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
Online Masterclass – Demonstrating the Value of IT
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Online Masterclass – Demonstrating the Value of IT
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Communication – What They Don’t Know CAN Hurt IT
As the Managing Director of an IT company, travel and meetings form a big part of my role and a few years ago I was experiencing serious issues with our […]
SIAM: The Good, The Bad… The Obligatory and The Virtuous
This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the last few years, service integration and management (SIAM) has become […]
You are Antifragility – Not a Weeble
Stuff happens: An important upgrade goes wrong, causing a two hour outage. It turns out that the preparatory checks weren’t all completed before the upgrade. Note to self.. We’re all […]
Behaviour and Relationships in Professional Service Management
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management (ITSM) conferences for five, ten, or more years, you’ll have […]
Have You Even Realised That You May Already Be “Doing DevOps”?
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite rightly pointing out that many of the practices that are […]
Forget ITSM Best Practice, Let’s Talk About People
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity of speaker, organiser, exhibitor, and/or delegate. It’s therefore safe to […]
What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]
