If your customers don’t see value in what you do……then you are a cost.
Whilst cost will always be a key factor to business customers, it is ultimately the perceived customer value of the services provided that ultimately influences the business view of whether they feel they are getting value and more importantly ‘Value for Money’ from their spend on IT.
Demonstrating value should be a strategic imperative for all IT service providers to ensure high levels of customer satisfaction and achieve customer loyalty.
In responding to this challenge IT service management professionals need to recognise that simply meeting the service commitments of the business consistently may no longer be considered enough. Your business customers will over time have an expectation of increasing ‘value’ from their investment in the IT services and the supporting capabilities you provide.
The reality is often that the services we provide and our ways of working often fail to convey the real value they deliver because customers don’t recognise it. But what is value and how best can we ensure that customers see and feel the value of their IT services and the supporting IT organisation?
This event is aimed at IT management and IT service management professionals at Beginner/Intermediate level. Facilitated by Ian MacDonald, who is industry recognised for his IT service management (ITSM) knowledge and experience, the event will provide practical guidance on how to outline a value strategy based upon practical methods, techniques and approaches that will ensure the customers recognise the value provided by the IT service provider.
During this event we will cover:
Benefits include, but are not limited to
This online Masterclass will be delivered using the ClickMeeting platform currently used for our webinar events – but with additional functionality added to allow active participation and group discussion. Please see technical requirements.
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.