Online Event – Inspiring the next generation into Service Management
Join us for a dynamic and practical session focused on how we can work together to inspire young people to explore careers in Service Management. This session is all about giving back to our industry by opening doors for the next generation.
Webinar – Sustainable Service Management for sustainable business
This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.
Change is Constant. Game On!
This year’s itSMF UK conference had many themes flowing through it but one that stood out from the rest was the need to look after our people and ourselves. The […]
If You Want to Remain Relevant it Starts with YOU Taking Action!
The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly changing world and landscape of other emerging practices such as […]
Complex Systems Break – The Changing Approach to Incident Management
The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology we now hold in our hands through smartphones is incredible. […]
No Service Management No Cyber Security
Cyber security is no different from any other management activity, the theory is straight forward and well known, and execution is very difficult. Research carried out by a joint NATO […]
