Webinar – Getting started with CYNEFIN
This webinar will look the the role of different types of knowledge in systems management, and how to create a lessons learning ecosystem. It will include new approaches to measuring service attitudes that break many of the issues with outcome based KPIs which can too easily distort the value chain
Cynefin Adoption – a Great Case of ITSM-Event Learning
What you get out of a conference/event presentation is an interesting question. Some of the knowledge or awareness you gain might not have any immediate or readily quantifiable use. However, […]
