Implementing a Service Design & Transition practice
The strategy team of the itSMF UK Service Design Community of Practice recently created a new resource and guide for those seeking to implement Service Design & Transition or take it to the next level.
Gotchas, giggles and acronyms in ITAM and leadership
itSMF UK recently held a member meet-up in association with the BCS IT Asset and Service Management group, the session entitled IT Asset Management (ITAM) and Leadership. Here Barry Corless offers his reflections on the content as both delegate and speaker, and Richard Horton, as event organiser, considers the next steps for ITAM meetings online and in-person.
Legacy load and tech tangles: understanding debt in ITSM
Faith Thomas and Anthony Steer get to grips with a pair of service management bugbears, technical and legacy debt.
Moving house: some notes for service managers
As he surveys his new property, Richard Horton reflects on certification, contract management, new technology and the need for a waterfall approach.
A day in the life of a service architect
Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.
Is it time to ditch our Ronseal® job titles?
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.
Digital products and services: better together
How we combine digital products and services is now the source of some debate within the industry, says Roman Zhuravlev.
Should we include UX/UI in IT service design?
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.
AI in recruitment: finding the right words
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.
Continual improvement
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses on the need to implement a CI Practice, and the potential challenges faced. It then suggests a practical approach to CI practice development using ITIL 4 and elements of LEAN Six Sigma and COBIT 2019.
The problem with problem is people
Problem management is the only ITIL discipline that prevents incidents from occurring or recurring. Given its potential impact, you would expect it to be viewed as a strategic organisational capability. Yet many organisations undervalue and overlook its importance, argues Ian MacDonald.
Who is your favourite Gladiator?
Val Wilson reflects on some key shifts that have occurred in leadership styles, and how these changes are creating new opportunities for female leaders.
