Member's Area

ServiceTalk

itSMF UK's member magazine ServiceTalk is available as a PDF. Subject to availability, we do hold a limited number of printed back issues, if you would like to receive a copy please contact the itSMF UK office.
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ServiceTalk Spring 2013
  • Energy Management and IT
  • Five Steps to an Effective Service Catalogue
  • Improving Change Management
  • Event Management - The Forgotten Process
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ServiceTalk Winter 2013
  • ITIL and ISO/IEC 20000, Together or Apart?
  • Reflecting on Glory at the Awards
  • Problem Management and the Thinking Organization
  • Should an SLA Define What the Customer Wants?
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ServiceTalk Autumn 2012
  • DevOps, Challenging ITIL's Supremacy?
  • Six Steps to Effective Knowledge Management
  • Problem Management and the Thinking Organization
  • Shadow IT
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Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

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