Our Professional Service Management Awards (PSMA) take place each year in Central London. With a celebrity host and a mix of the best people that the industry has to offer, the evening celebrates service management successes and achievements.

Our 2018 awards took place on 5th June, and you can view a list of the winners below. The PSMA19 awards dinner will be on 18th November, on the first evening of Conference – stay tuned for further information.

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Our PSMA18 Award Winners

Digital Transformation Project of the Year

Winner
Central Bank of Ireland

Finalists
  • Network Rail, highly commended
  • Agilisys
  • Computacenter

Business Relationship Management Team of the Year

Awarded to a team of business strategic partners (including executive leadership) who have demonstrated exemplary skill in driving business/IT convergence, working to move all of IT to be a strategic business partner. This would be done with a strong BRM capability and as a supporter of the global BRM and ITSM communities.

ITIL Experience Award

Winner:
Grupo Bimbo and EY

Finalists
  • Agilisys
  • Network Rail
  • IQVIA

Service Management Team of the Year

Winner:
Department for Work & Pensions

Finalists
  • Computacenter - highly commended
  • Thebes
  • BJSS
  • Infinity Group
  • Barnardo's
  • Agilisys

Special Innovation Award: SIAM

Winner:
Wipro/RSA Insurance Group

Best DevOps Implementation Award

Awarded to an organisation that has successfully implemented DevOps within their existing service management environment, demonstrating the best ways to combine a structured process-driven approach to service delivery and a more agile DevOps approach where appropriate.

Thought Leadership Award

Winner:
Mean Time Between Fiasco
by Ian MacDonald,
Edenfield IT Consulting

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Young ITSM Professional of the YEAR

Winner:
Holly Palmer, Littlefish

Finalists
  • Aimee Norton, Orange Bus: highly commended
  • Shoaib Qureshi, BJSS
  • Gary Hobbs, Thebes
  • Jonathan Robison, Agilisys

Special Innovation Awards: DevOps

Winner:
The Co-operative Group

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Ashley Hanna Contributor of the Year

Winner:
Mark Temple,
University of Glasgow

Finalists
  • Karen Brusch, Nationwide Building
  • Society
  • Andy Turner, Fujitsu
  • Jon Morley, Independent
  • Matt Hoey, Grant Thornton

Paul Rappaport Award for Outstanding Contribution to ITSM

Winner:
James Finister, TCS

"A man who has constantly been at the forefront of ITSM, challenging the established orthodoxy and developing new approaches to enable us to face the ever-evolving world of IT."

Rosemary Gurney, Chair, itSMF UK