We are delighted to announce the call for nominations is now open for this year’s Professional Service Management Awards (PSMA2020), sponsored by ServiceNow, with five categories available:
- Service Transformation
- Team of the Year
- Young ITSM Professional
- Thought Leadership
- Service Innovation
The awards will be presented as part of our Annual Conference and Exhibition (ITSM2020) taking place 16-17 November, but the big change this year is that we’re going digital!
With this in mind, we’ve outlined a few changes in the way that the awards are judged and presented below – but as always we’re looking for outstanding service management teams, individuals and success stories that we can all celebrate and recognise as our industry faces its most challenging year ever.
Interested? Read on for more details…
- First, check out the categories below and let us know here that you are entering a PSMA2020 award nomination. Please include your contact details, organisation, award category, and a brief description of the nomination (around 100 words) outlining who you are nominating and why.
- Next, by 30th September 2020, you will need to provide the full written nomination, based on the questions in the relevant information sheet below.
What happens next?
From the written submission our judges will select their finalists. If you are short-listed for the awards, you will be notified by mid-October and asked to prepare a video expanding on the nomination.
The video will be used for two purposes:
- To help the judges select the winning nomination in your award category.
- To be shared as part of the PSMA2020 Awards Stream. The stream will be a major part of the content at this year’s ITSM 2020 Digital Conference, running up to the PSMA2020 Awards session on day 2 where the winners will be announced.
Award categories for your nomination
Service Transformation of the Year (information sheet here)
Presented to the organisation that has completed the most successful service transformation project in the last year, improving customer experience by effectively exploiting online tools and technologies and rethinking the way that IT service is delivered to customers or colleagues to provide optimal business value.
Service Management Team of the Year (information sheet here)
Presented to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of service management within their organisation.
Young ITSM Professional (information sheet here)
Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.
Service Innovation of the Year (information sheet here)
Presented to the organisation or partnership offering the most inventive and effective solution to a specific service requirement or challenge.
Thought Leadership Award (information sheet here)
Presented to the author, special interest group or industry body that has made the most significant contribution to thought leadership within the service management community over the last year.
That’s about it – we look forward to receiving your nominations. Please let us know if you have any questions: awards@itsmf.co.uk
PSMA2020: sponsored by 
