We’re now just 100 days away from our two-day annual Conference and Exhibition, which takes place in Bishopsgate, Central London on 18-19 November. Featuring inspiring keynotes, four streams of educational breakouts, interactive workshops and hands-on case studies, the event is an invaluable source of industry information and networking opportunities.
Topics covered in ITSM19 include:
- digital transformation
- skills and professionalism
- artificial intelligence
- agile ITSM
- customer experience
- incident and knowledge management
- service integration.
There’s truly something for everyone at this year’s Conference. Some of the highlights of the programme include:
- If not now, when?
Greg Searle MBE, who won Olympic gold as a rower in 1992 with his brother Jonny, came out of retirement at 40 and set himself the vision of winning a second gold in 2012 to inspire a new generation. He very nearly achieved his goal, clinching a bronze medal in London. The motivation and drive behind this feat form the background to a remarkable opening keynote. Definitely one not to miss!
- Developing ITIL 4 Managing Professional and Strategic Leader
Find out about the next step in the development of ITIL 4 from AXELOS’ Akshay Anand, and chat with the authors of the content to discover how ITIL 4 will help organisations meet business goals and drive stakeholder value through services.
- Service Management Room 101
What are your particular bugbears with service management? What do you think should be consigned to Room 101? Join us on Tuesday morning for a light-hearted ITSM slant on the popular TV series.
- Mental Health First Aid awareness
Following Thomas Jordan’s very popular keynote at ITSM18 on mental health in the workplace, itSMF UK chair Rosemary Gurney tackles a topic that is changing our whole perception of the ‘guy at the next desk’ and how we can best support him.
- Future directions in IT
Round off day 2 with an update from David Wheable and Duncan Watkins of Forrester Research about the latest industry trends and developments.
BOOK YOUR PLACE AT www.itsmf.co.uk/itsm19