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AI has the potential to significantly improve how organisations detect, manage and resolve incidents — but its success depends on strong incident management practices and well-structured operational data.
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AI is opening up vast new opportunities for organisations across the board, but it has a distinct role to play in our universities. AI-based tooling can enhance decision making and support underlying administrative tasks in a whole variety of ways in areas such as change and incident management, while the emerging generation of chatbots offer greater productivity to academics, students and operational staff alike. This sector spotlight, sponsored by Freshworks, focuses on three universities that are taking AI in new and very exciting directions.
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