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As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
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In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
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After two years of successful digital conferences, we are excited to announce we’ll be back ‘in-person’ for ITSM22! With more than 40 presentations from across the industry plus our Professional Service Management Awards, ITSM22 offers a plethora of great content, networking and interaction. |
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
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This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
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Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
