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Our first Member Meeting of 2018 is kindly hosted by UCAS in Cheltenham. We’ll be talking about the UCAS digital cloud journey and their transition from waterfall to agile. We’ll also be teaming up with the Special Interest Group Service Transition for an interactive session on the evolution of Change Management. There will also lots […] |
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What is it? ITSMF UK Masterclasses offer a unique opportunity to develop your knowledge and discuss complex issues with other service management practitioners. This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. We'll touch on minor incidents, too, since the way these are routinely handled will […]
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Join us for our first regional meeting of 2018, hosted by Orange Bus in Edinburgh. Topics being covered: User Experience (UX) followed by Service Level Management. Discover the field of UX Research and Design and the benefits this can bring. The UX team at Orange Bus will give an overview of what UX is, how […] |
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
