This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
Following the official Communities of Practice launch on 25 January Cristan Massey, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.
We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture.
Following the official Communities of Practice launch on 25 January Mark Burgess, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.
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