Member meet-up – IT Service Desk: dead, alive or somewhere in between?
Explore the future of the IT service desk with Barclay Rae and Mark Temple from AI-driven evolution to 24/7 student support at the University of Glasgow.
Free
10 events found.
Events
-
-
University of Glasgow University Library, Hillhead Street,, Glasgow, United Kingdom
-
The BMC Helix Capability Experience: Accelerating Value for ServiceOps
Online DeliveryFacilitated by our delivery partner SXP, the BMC Helix Capability Experience - also known as the BMC Helix Airways Digital Strategy Game - simulates a complex enterprise airline business model that immerses participants in the challenges and opportunities faced by BMC Helix customers and prospects.
Free -
-
Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
Webinar – The Experience Distortion of IT Service Management
Online DeliveryJoin award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.
Free -
Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
-
Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Online DeliveryContinuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
Free -
Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
SM Forum – SIAM: directions and challenges
Online DeliveryThis SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors. With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
Free -
Service Design & Transition CoP – Making the value of Service Design and Transition visible: Reporting on process, progress and outcomes
Online DeliveryJoin us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
Free -
Online Event – AI in Problem Management: Turning operational data into actionable problem insights – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free
