XLA25 – Experience Management & XLAs
This event brings together an impressive line-up of subject matter experts who really understand what experience management means for their own organisations and for those with which they interact.
Free
10 events found.
Events
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Imperial War Museum Duxford Conference Centre, Duxford Airfield, Cambridge, United Kingdom
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Digital Transformation Business Simulation
Newcastle United Football Club Newcastle United Football Club, St James Park, Newcastle, United KingdomJoin us at Newcastle United Football Club, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
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Online Masterclass – IT Asset Management
Online DeliveryIT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
£295 -
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SM Forum – Agentic AI and ITSM
Online DeliveryArtificial Intelligence is everywhere, offering opportunity and threat for businesses in equal measure. But just what does agentic AI, and the tools and practices required to manage it, really mean for service delivery and ITSM? In this SM Forum, we'll hear how to get the best out of current AI technologies and how to take an AI-driven approach to your service design and governance.
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ITIL Case Study Event 2025
British Motor Museum Conference Centre, Gaydon, Warwick, United KingdomJoin us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with Bupa, The Salvation Army, Vodafone and more.
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Online Masterclass – Change & Release Management
Online DeliveryTo operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
£295 -
Member meet-up – ITAM and Leadership
Devonshire Hall Fenton Room, Cumberland Road, Headingley, Leeds, West Yorkshire, United KingdomOnce our controls are in and running, then we may feel that we are managing our assets and reaching compliance. But how do we get to that point? What leadership should we be providing and how do we communicate with our leaders?
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Online Masterclass – Major Incident Management
Online DeliveryTo effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
£295 -
Service Design & Transition CoP – The Art of the Possible: Service Design in ServiceNow
Online DeliveryLearn how Service Design as a practice was established, with a dedicated process owner, as part of the wider Service Management Team at the University of Birmingham.
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Challenge Cup Competition
Online DeliveryWe're delighted to announce that the itSMF UK Challenge Cup is back for 2025! Facilitated by our delivery partner SXP, teams of up to four colleagues will compete against other organisations by playing their new simulation – and the winning team will be the one that achieves the highest score.
Free
