itSMF UK are delighted to welcome Matt Hall from Quilter and Stin Mattu from Upland Software as the presenters for our next online Member Meet-up event. Facilitated by Member Group Chair Chris Kingsbury, this interactive event will focus on Knowledge Management.
Following productive discussions on building a catalogue of Frameworks, Standards and Bodies of Knowledge, this Strategy and Planning CoP meeting will open the floor up to discuss which topics we focus on for the remainder of 2021.
The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
This meeting is to discuss the current look of the community, review the feedback collated and agree our next key topic of discussion that will take place in the September.
Our Community has set a full agenda of interesting topics, following on from the work to establish a Catalogue of Framework, Standards and Bodies of Knowledge.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
The Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies. This will be the second of two sessions on our prioritised topic of Service Strategy and Cultural change.
Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
This webinar will position FitSM in the ITSM landscape and Mart Rovers will share his experience on how to best benefit from what this freely available standard has to offer along with hints and tips - as well as highlighting some potential pitfalls you want to avoid.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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