This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This is a one hour panel discussion and Q&A investigating the role of ITSM consultants in organisations, and how to get the best out of them.
Designed for those responsible for creating effective Post-Incident review reports, this event offers a straightforward way to show the relationships between a variety of different causal factors, in a practical case-led event.
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
This in person member meet up will focus on the value of alignment with external standards. We will explore why these standards were pursued, who was involved, what actions they took, lessons they learned, and of course, the value of maintaining the accreditation.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
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