Asset management is something that organisations everywhere struggle with. What structures have been put in place that can help us get to grips with this ? What works in translating it from theory into practice. Join us on this in person event and find out how!
This masterclass covers key elements of sustainability, as can be applied to service management including presentations and discussions in groups to review definitions and applications of sustainability.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Service management as a profession is often overlooked alongside more familiar job choices. As the function that manages the delivery of IT services (and increasingly other business services) to customers, it attracts individuals from a range of backgrounds, developing their knowledge and expertise in such areas as change enablement, incident and problem management, service design, […]
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
This webinar will break down the definition, value, and foundations of digital trust to help better understand how it is a key outcome of good cybersecurity and privacy.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.
If you don’t understand leverage, you’re probably working too hard. Join this enlightening session to learn how to leverage your way to greater value.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
