What is it? ITSMF UK Masterclasses offer a unique opportunity to develop your knowledge and discuss complex issues with other service management practitioners. This Masterclass offers a mature approach to […]

Join us for our first regional meeting of 2018, hosted by Orange Bus in Edinburgh. Topics being covered:  User Experience (UX) followed by Service Level Management. Discover the field of […]

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itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.

This workshop looks at how to make CSI part of your service management culture, so is ideal if you have some experience of CSI, but want to learn and understand the fundamentals.

This event offers practical round tables and case studies to help define new ideas and approaches for digital transformation and service management.

itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.

This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. Come along to find out: how to handle the first five minutes, Managing upset stakeholders, Avoiding the effects of stress, and much more.

This workshop looks at: what DevOps offers ITSM professionals, what metrics you should be using to measure DevOps success, how the 9 Principles of ITIL apply to DevOps practitioners, and much more.