Rolling out new services to the business while protecting the integrity of existing services and minimising disruption to operations requires careful management throughout the planning, build, test and deployment stages. This workshops covers the essentials of change and release management, highlighting the pitfalls to look out for along the way. Who is it for? This […]

What is it? ITSMF UK Masterclasses offer a unique opportunity to develop your knowledge and discuss complex issues with other service management practitioners. This Masterclass offers a mature approach to major incidents, explaining why it's important to integrate several different approaches. We'll touch on minor incidents, too, since the way these are routinely handled will […]

Join us for our first regional meeting of 2018, hosted by Orange Bus in Edinburgh. Topics being covered:  User Experience (UX) followed by Service Level Management. Discover the field of UX Research and Design and the benefits this can bring.  The UX team at Orange Bus will give an overview of what UX is, how […]

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itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.

This workshop looks at how to make CSI part of your service management culture, so is ideal if you have some experience of CSI, but want to learn and understand the fundamentals.

This event offers practical round tables and case studies to help define new ideas and approaches for digital transformation and service management.

itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.