This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Cooperation between business and IT suppliers does not happen by itself - it requires direction! The governance of outsourcing is a high-priority agenda item for organisations. In this simulation, you will experience what it means to run an IT service with the support of multiple suppliers.
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