Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
10 events found.
Masterclass Events
Events
-
-
etc.venues Victoria 1 Drummond Gate, Pimlico, London, London, United Kingdom
-
Masterclass – Major Incident Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
-
Masterclass – Business Information Management (BiSL)
Village Hotel Club (Manchester Ashton) Pamir Drive, Ashton-Under-Lyne, Manchester, United KingdomImplementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.
-
Masterclass – IT4IT Simulation
Fujitsu Services, Baker Street 22 Baker Street, London, London, United KingdomThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.
-
-
Masterclass – IT Service Continuity Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
-
Masterclass – Supporting Emerging Tech in ITSM & TOGAF
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonMany organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.
-
Masterclass – Problem Management
Allstate Northern Ireland 10 Mays Meadows, Belfast, Northern Ireland, United KingdomEverything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
-
Masterclass – Customer Care Skills for the Service Desk
Village Hotel Club (Leeds South) Capitol Boulevard West, Morley, Leeds, United KingdomProviding great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
-
-
Masterclass – Pragmatic Continual Improvement
Village Hotel Club (Manchester Ashton) Pamir Drive, Ashton-Under-Lyne, Manchester, United KingdomImprove IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
-
Masterclass – Service Catalogue
Village Hotel Club (Leeds South) Capitol Boulevard West, Morley, Leeds, United KingdomThis masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
