This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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