Empowering Leadership: How to face difficult conversations
Continuing with this new benefit for Leadership Council members, these 90-minute workshops provide the opportunity to exchange real-world experience and insights across diverse industries and sectors.
During this workshop we will focus on one of the most pivotal leadership capabilities: leading confident and constructive difficult conversations. Rather than approaching these moments with hesitation or stress, this session will help you to turn them into opportunities for clarity, alignment, and strengthened relationships.
We will begin by defining what truly constitutes a difficult conversation and why many leaders struggle to approach them with confidence and clarity. The session will introduce the principles of Transactional Analysis, exploring the Parent–Adult–Child model to help you understand and manage the emotional dynamics at play. We will also review the six core rules of effective influencing, providing you with practical techniques to navigate high-stakes dialogue while maintaining trust and respect.
This sessions will be delivered by Jon Kersey – Jon has 26 years experience in the training and personal development world. Jon has worked globally for one of the world’s largest financial institutions, working in South America, Asia, Middle East and Europe. As an NLP (Neuro Linguistic Programming) Master Practitioner and Trainer Jon is able to encourage clients to achieve permanent behavioural change enhancing their business through a deeper level of personal understanding. Jon is an executive coach as well as delivering training in many areas from sales to team development. Jon is qualified in various psychological profiling tools.
Delivery Platform
This online event will be delivered using the Zoom platform.
How much does it cost?
This workshop is FREE and exclusive for itSMF UK Leadership Council Members.
