Copyright © 2025 itSMF UK. All rights reserved.
PSMA2021 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition. Find out a little more about their story by clicking on the links in bold below or view the awards ceremony.
Presented to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built trusted relationships with the business to co-create value and adapted their ways of working to improve the maturity of service management practices within their organisation.
WINNER:
Presented to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built trusted relationships with the business to co-create value and adapted their ways of working to support business and service innovation within their organisation.
WINNER:
Presented to the influencer, author, team of authors, community of practice, or industry body that has made the most significant contribution to thought leadership within the service management community over the last year. The submission can be in the form of a paper (max 3000 words), articles, blogs, videos, or other media. It could equally be a collection of assets of different media types, demonstrating industry presence and support from the community. The judges will be looking for consistent idea creation, discussion instigation, content, contribution and a truly inspirational style.
WINNER:
Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.
WINNER:
Presented to a service or product provider that has provided outstanding support and guidance over the last year, acting as a true partner in delivering first-class solutions to their clients. The winning candidate will be able to demonstrate how their expertise in adapting their products and/or services, combined with their customer relationship, has proved invaluable to the solving problems and providing business-wide benefit for the organisations with which they work
WINNER:
Presented to an individual who has made a very significant contribution to the service management profession, either as an itSMF UK volunteer, as a highly dedicated team member within their own ITSM organisation, or in some other way within the community. The individual may be well known for their commitment and achievements, but equally we’d like to hear about any ‘unsung heroes’ who consistently go the extra mile. This award is named after a truly dedicated ITSM professional and itSMF UK volunteer – Ashley Hanna – who died in 2013.
WINNER
Presented annually to an individual who, in the judges’ view, has made a sustained and outstanding contribution over a number of years to the field of IT service management and to ITSMF UK. It is the organisations ultimate recognition for IT service management professionals.
WINNER
Check out the videos from last year’s amazing finalists.
The call for submissions for our 2022 Professional Service Management Awards (PSMA22) will open April 2022. Following the judging process during the summer, the finalists will be invited to our special gala awards dinner on the Monday evening of ITSM22 Conference, hosted by Steve Rider, where the winners will be announced.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
