Copyright © 2025 itSMF UK. All rights reserved.
Regional Member meetings take place across the UK. They are free of charge to members and provide an opportunity to gather with other practitioners to share experiences, listen to guest speakers and discuss key service management issues. There’s also a brief itSMF UK update.
| Time | Agenda Item | Presenter | Duration |
|---|---|---|---|
| 09:30 - 10:00 | Registration & Refreshments | 30 Mins | |
| 10:00 - 10:10 | Welcome & Housekeeping | Jennifer Smith ITSMF North Regional Chair & IT Service Delivery Manager at Enact | 10 Mins |
| 10:10 - 10:55 | What has GDPR taught us? | Gary Hibberd MD Agenci & Professional Public Speaker | 45 Mins |
| 10:55 - 11:15 | Refreshment Break | 20 Mins | |
| 11:15 - 12:00 | Organisation Change Management - it's all about you! | Kat Turner Education Portfolio Manager at ITSMZone | 45 Mins |
| 12:00 - 12:45 | Will we ever learn? People, Perception & Involvement Matter! | Ivor MacFarlane ITSM Guru | 45 Mins |
| 12:45 - 13:45 | Lunch | 60 Mins | |
| 13:45 - 14:30 | Why jumping out of a plane at 13,000ft made me a better service manager | Jane Sleight Sopra Steria ITSM Consultant | 45 Mins |
| 14:30 - 14:45 | ITSMF Update | Richard Horton ITSMF Board Member | 15 Mins |
| 14:45 - 15:00 | Refreshment Break | 15 Mins | |
| 15:00 - 15:45 | Complying with ISO27001? - NIHR CRNCC's Story | Richard Horton ITSMF Board Member | 45 Mins |
| 15:45 - 16:00 | Close and Feedback Forms | Jennifer Smith ITSMF North Regional Chair | 15 Mins |
Please note: Online registration is available until: 21/06/2018
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
