THE PROFESSIONAL SERVICE MANAGEMENT FRAMEWORK
While other roles and career paths are widely understood, the service management profession is not clearly defined or appreciated. Our roles require a number of skills and competencies beyond our technical capability, such as business knowledge, leadership and communication.
ITSMF UK recognises the need to develop and advance ITSM as a professional discipline. That’s why we’ve developed the Professional Service Management Framework (PSMF) which is a free service to our members.
PSMF is a competency model which defines a professional identity for the service management industry. Whether you’re an individual practitioner or an enterprise organisation, PSMF is a way to recognise the full value of your contribution.
View the PSMF launch video!
Frequently asked questions - find out more!
High-level view of PSMF on a page
Drill down through the individual sections: