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31/01/2017
The Service Catalogue - a practical workshop

02/02/2017
Workshop: Change and Release Management

07/02/2017
Masterclass: Proactive Problem Management

21/02/2017
Workshop: Continual Service Improvement

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PSMF: Overview

While other roles and career paths are widely understood, the service management profession is not clearly defined or appreciated. Our roles require a number of skills and competencies beyond our technical capability, such as business knowledge, leadership and communication.

PSMF is a competency model which defines a professional identity for the service management industry. Whether you’re an individual practitioner or an enterprise organisation, PSMF is a way to recognise the full value of your contribution.

Drill down through the individual sections:

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