ITSM15: CALL FOR SPEAKERS
NEW CHALLENGES, NEW SOLUTIONS
Sofitel London Heathrow, 23rd/24th Nov
ITSM15 is ready for take-off!
Find out more about putting yourself forward as a speaker at Europe's leading service management event.
SERVICE MANAGEMENT IN ACTION
A Knowledge Exchange Seminar
24th March 2015
Service Management in Action, our first Knowledge Exchange seminar, offers an exciting new way to build your professional knowledge, combining insightful presentations from a range of expert speakers with the opportunity to network and share your views with ITSM practitioners from other organisations. Key themes for the day are service management in action and the changing shape of ITSM.
Book your place here
Ashley's Big Challenge
and help us to reach £10,000 for Macmillan Cancer Support at this weekend's Reading Half Marathon!
WHAT'S NEW AT ITSMF UK?
Check out our new e-newsletter
INSIGHT covers topical issues in service management, opinion and ideas on good practice, and news about our support resources and ITSMF UK groups. In this issue, we focus on SIAM and some of the work that our special interest groups are doing to add substance to the basic service capability. We also take a look at service transition, service introduction and customer service directions, and highlight some great video content on the website. More...
SIGN UP FOR A MASTERCLASS...
Major incident management, 24 March
Understanding release management, 16 April
Getting to grips with Service Design, 28 April
Implementing ISO/IEC 20000, 13 May