ITSM15: CONFERENCE & EXHIBITION
NEW CHALLENGES, NEW SOLUTIONS
Sofitel London Heathrow, 23rd/24th Nov
ITSM15 is ready for take-off.
Find out more about Early Bird booking at Europe's leading service management conference and view the full conference programme!
PAPER OF THE WEEK
Selling problem management
It can be argued that the combination of skills required by a good problem analyst or problem manager are amongst some of the most transferable, desirable and unique within any organisation. So why is it that problem management as a function is not accepted in many organisations? Why do they have trouble justifying their very existence?
Read the full paper
The ITSMF UK Problem Management special interest group have interviewed a number of members to try to answer these questions.
This paper outlines the results and draws some fascinating conclusions.
Attend our problem management seminar
THE ITSM 2015 Industry Awards are open for nominations!
This year, we're adding the Senior Leader, Young ITSM Professional, and Service Provider of the Year awards to our established line-up of industry accolades. Why not make a nomination today?
FIND OUR ABOUT OUR UPCOMING MASTERCLASSES...
* DevOps in an ITIL world
* Leadership and Team-Building in ITSM
* Major Incident Management
* Understanding Release Management
* Creating a successful Service Catalogue
Full details of masterclasses
SERVICE INTEGRATION AND MANAGEMENT
ITSMF seminar, 1st July 2015, London
There are still many different opinions about the best way to approach service integration. This seminar brings together a wide range of perspectives on SIAM, from tooling to supplier management to SLM and Transition. Our speakers offer a wealth of leading-edge service integration experience in both the public and private sectors.