Sign In   |   Join
Search
Calendar

09/02/2016
Masterclass: Creating a Successful Service Catalogue

10/02/2016
ITSM Software Tools Forum

17/02/2016
Masterclass: Major Incident Management

29/02/2016
Service Integration and Management (SIAM) Seminar

01/03/2016
South West & Wales Member Meeting

  Discussion forum  


 
Share your views on ITSM on our Member Discussion Forum

  Social Media  


 
Follow us on...
 
 
 
 
 
Find out about Enterprise, Corporate and Individual membership.

Networking ...... Learning ....... News ....... Expertise

ITSMF UK is the country’s leading association for those involved in IT service management. Our members include over 700 organisations, ranging from large multinational suppliers to independent firms​, employing between them more than 7,000 service management professionals. With a wide range of member groups, events, professional support services and activities, it’s the premier forum for learning, networking, sharing expertise and keeping up-to-date with all things ITSM. 

 

THOUGHT LEADERSHIP FROM ITSMF UK

Check out the papers that made it to the finals of this year's ITSMF UK Thought Leadership Award...

CSI - Making it part of the day job

Ian Macdonald, WINNER

The ‘CSI Motivation Framework’ blends leadership, management and IT best practices whilst also introducing some new concepts that help support a sustained approach to CSI.

Based on real experience, this paper provides you with practical guidance on the leadership approach, methods and techniques that have been employed within the framework that can be easily adapted to any IT organisation, function or team.     Read more...

The importance of early life support

Priscilla Smith, FINALIST

Organisations spend millions for projects to go live on time and on budget, but what does that mean for support? Support costs are those that will go on for the life of the application. Priscilla Smith of BP explains how to reduce that risk through proper transitioning from project to support focusing on the importance of Early Life Support.    Read more...

Knowledge management within ITSM

Mike Simpson, FINALIST

Managing knowledge and information effectively remains one of the toughest challenges with ITSM. ITSM. This paper discusses how Knowledge Management can be used to manage risk and control costs in an IT Service Management environment. The paper identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM.

Read more...

 


FORTHCOMING EVENTS

FIND OUR ABOUT OUR UPCOMING MASTERCLASSES...
  • Creating a successful Service Catalogue         
  • DevOps in an ITIL world
  • Major Incident Management
Full details of masterclasses

ITSM Software Tools Forum

10th February 2016, Copthorne Tara Hotel, London

Finding the right ITSM products and implementing them successfully is a challenge for any organisation, and keeping abreast of the latest software developments is becoming increasingly difficult as users have less and less time available to explore the options. Our ITSM Software Tools Forum brings together vendors, consultants and potential buyers under one roof to discuss product selection and implementation.

Full details available here


PRE-ORDER YOUR ITIL PRACTITIONER GUIDANCE AND SAVE £10!

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Order here:



ITSM SERVICE PROVIDERS...
Interested in sponsoring or exhibiting at ITSM15? Find out more.
ITSM SERVICE PROVIDERS...
Interested in sponsoring or exhibiting at ITSM15? Find out more.
Sign In


Forgot your password?

Not a Member Yet?

  Service Talk Newsletter  
 
Download the latest Service Talk and browse recent back-issues