Interviewed during ITSM14, Jon Morley of Nottingham University talks about the future of ITIL as we know it.
THE BIG4 AGENDA FOR 2015...
Thanks to all those who helped us determine the Big4 Agenda for 2015. Watch out for further details and forthcoming Twitterchats!
- how do we work with others?
SERVICE MANAGEMENT OF THE FUTURE
- what do we need to look like?
- how do we build it?
- how do we ensure it is relevant
DON'T MISS OUR...
ITSM SOFTWARE TOOLS FORUM
London, 19th January, 2015
• What’s new on the ITSM tool market?
• How do you ensure you select the right tool?
• How do you select the right partner?
• What are the major pitfalls to avoid?
• How much should you expect to pay?
Book your free member place here
SIGN UP FOR A MASTERCLASS IN 2015!
Getting to grips with service design, 14 Jan, Reading
Managing major problems, 20 Jan, Reading
Understanding release management, 28 Jan, Nottingham Univ
Creating a successful service catalogue, 17 March, Reading
Major incident management, 24 March, Reading
Many more Masterclass topics to come...