PAPER OF THE MONTH
ENTERPRISE RELEASE MANAGEMENT
This whitepaper introduces the concept of Enterprise Release Management for CIOs, IT Operations Leads and senior Transition Managers. It provides an easily accessible approach and structure for those who regularly experience the effects of frequent, concurrent releases across several streams (whether project delivery, infrastructure, patching, defect fix etc.) Read on...
JOIN US AT THE AGM!
Pick up full details of this year's annual general meeting in London on 10th November, and find out who's up for election to the Management Board.
THE BIG4 AGENDA - ISSUES FOR 2015
What should be included in this year's Big4?
Join the discussion or tweet your views with hashtag #ITSMBig4.
CHECK OUT THIS YEAR'S AWARD FINALISTS...
Congratulations to all this year's finalists in the ITSM Industry Awards. Join us at the awards dinner on 10th November to celebrate with the winners!
ITSM14: THREE WEEKS AND COUNTING
Book your place before 20th October, quoting promo code Conf_50, and save £50 on any one- or two-day conference pass. Follow the hashtag #ITSM14 and keep up with the latest comment and discussion about Europe's leading service management conference!
AN INSTANT VIEW OF ITSM14
Download the new conference app to your Apple or Android device for full details of this year's speakers, sessions and venue. Start planning your personal agenda too. Just search for ITSM14 or click here.
MANAGING SUPPLIERS FROM AN SLM PERSPECTIVE
In the run up to conference, The ITSM Review talks with Karen Brusch of Nationwide Building Society about her presentation on the complexities of managing service levels with multiple suppliers. Read more...