THOUGHT LEADERSHIP FROM ITSMF UK
Check out the papers that made it to the finals of this year's ITSMF UK Thought Leadership Award...
CSI - Making it part of the day job
Ian Macdonald, WINNER
The ‘CSI Motivation Framework’ blends leadership, management and IT best practices whilst also introducing some new concepts that help support a sustained approach to CSI.
Based on real experience, this paper provides you with practical guidance on the leadership approach, methods and techniques that have been employed within the framework that can be easily adapted to any IT organisation, function or team. Read more...
The importance of early life support
Priscilla Smith, FINALIST
Organisations spend millions for projects to go live on time and on budget, but what does that mean for support? Support costs are those that will go on for the life of the application. Priscilla Smith of BP explains how to reduce that risk through proper transitioning from project to support focusing on the importance of Early Life Support. Read more...
Knowledge management within ITSM
Mike Simpson, FINALIST
Managing knowledge and information effectively remains one of the toughest challenges with ITSM. ITSM. This paper discusses how Knowledge Management can be used to manage risk and control costs in an IT Service Management environment. The paper identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM.
FIND OUR ABOUT OUR UPCOMING MASTERCLASSES...
Full details of masterclasses
- Creating a successful Service Catalogue
- DevOps in an ITIL world
- Major Incident Management
ITSM Software Tools Forum
10th February 2016, Copthorne Tara Hotel, London
Finding the right ITSM products and implementing them successfully is a challenge for any organisation, and keeping abreast of the latest software developments is becoming increasingly difficult as users have less and less time available to explore the options. Our ITSM Software Tools Forum brings together vendors, consultants and potential buyers under one roof to discuss product selection and implementation.
Full details available here
PRE-ORDER YOUR ITIL PRACTITIONER GUIDANCE AND SAVE £10!
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.