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01/12/2014
Regional: South West & Wales Member Event

04/12/2014
North Region Member Event

09/12/2014
Masterclass: "SIAM - gaining value from multiple vendor relationships"

13/01/2015
SLM SIG

19/01/2015
ITSM Software Tools Forum

Networking ...... Learning ....... News ....... Expertise

The IT Service Management Forum (ITSMF UK) is the country’s leading association for those involved in IT service management. Our members include over 700 organisations, ranging from large multinational suppliers to independent firms​, employing between them more than 7,000 service management professionals. With a wide range of member groups, events, professional support services and activities, it’s the premier forum for learning, networking, sharing expertise and keeping up-to-date with all things ITSM.   

ARE WE NOW THE WRONG PEOPLE TO WORK IN IT?

Contract negotiation, supplier management, project management, marketing and communciations... Barclay Rae reflects on the varied skills required by the new IT service manager. Read on...



 

THE BIG4 AGENDA FOR 2015...

Thanks to all those who helped us determine the Big4 Agenda for 2015. Watch out for further details and forthcoming Twitterchats!

COLLABORATION

- how do we work with others?

SERVICE MANAGEMENT OF THE FUTURE 

- what do we need to look like?

CAPABILITY FRAMEWORK

- how do we build it?

CUSTOMER EXPERIENCE

- how do we ensure it is relevant

ITSM14

A big thank you to all those - delegates, sponsors, speakers, exhibitors and organisers - who helped to make ITSM14 a great conference. See you next year!

 

AND THE WINNER IS...

Congratulations to our 2014 ITSM award winners (see the photos here):

ITIL Student of the Year

Garry Hargreaves, NATO

ISO/IEC 20000 Student of the Year 

Luke Reader, SHL

Trainer of the Year

Alan Nixon, Fox IT

Submission of the Year

Rob Spencer - "Enterprise Release Management"

Innovation of the Year

Virtusa - Test Automation Framework

Team of the Year

OVO Energy

ITSM Project of the Year

NHS Greater Manchester CSU

Ashley Hanna award for Contributor of the Year

Karen Brusch, Nationwide

Paul Rappaport award for Outstanding Achievement

Rob Stroud, CA Technologies

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