ARE WE NOW THE WRONG PEOPLE TO WORK IN IT?
Contract negotiation, supplier management, project management, marketing and communciations... Barclay Rae reflects on the varied skills required by the new IT service manager. Read on...
THE BIG4 AGENDA FOR 2015...
Thanks to all those who helped us determine the Big4 Agenda for 2015. Watch out for further details and forthcoming Twitterchats!
- how do we work with others?
SERVICE MANAGEMENT OF THE FUTURE
- what do we need to look like?
- how do we build it?
- how do we ensure it is relevant
A big thank you to all those - delegates, sponsors, speakers, exhibitors and organisers - who helped to make ITSM14 a great conference. See you next year!
AND THE WINNER IS...
Congratulations to our 2014 ITSM award winners (see the photos here):
ITIL Student of the Year
Garry Hargreaves, NATO
ISO/IEC 20000 Student of the Year
Luke Reader, SHL
Trainer of the Year
Alan Nixon, Fox IT
Submission of the Year
Rob Spencer - "Enterprise Release Management"
Innovation of the Year
Virtusa - Test Automation Framework
Team of the Year
ITSM Project of the Year
NHS Greater Manchester CSU
Ashley Hanna award for Contributor of the Year
Karen Brusch, Nationwide
Paul Rappaport award for Outstanding Achievement
Rob Stroud, CA Technologies