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Calendar

12/02/2015
Problem Management - Collaboration and Customer Experience (Problem Management SIG event)

17/03/2015
Masterclass: Creating a Successful Service Catalogue

24/03/2015
Masterclass: Major Incident Management

24/03/2015
Knowledge Exchange: service management in action

25/03/2015
North Region Member Event

Networking ...... Learning ....... News ....... Expertise

The IT Service Management Forum (ITSMF UK) is the country’s leading association for those involved in IT service management. Our members include over 700 organisations, ranging from large multinational suppliers to independent firms​, employing between them more than 7,000 service management professionals. With a wide range of member groups, events, professional support services and activities, it’s the premier forum for learning, networking, sharing expertise and keeping up-to-date with all things ITSM.   

VIDEO BREAKS

Interviewed during ITSM14, Jon Morley, Tobias Nyberg, Karen Brusch, Jim Dodd and Daniel Breston talk about their individual perspectives on ITSM. More here...

  

    

KNOWLEDGE EXCHANGE

24th March 2015

Knowledge Exchange offers an exciting new way to build your professional knowledge, combining insightful presentations from a range of expert speakers with the opportunity to network and share your views with ITSM practitioners from other organisations. Key themes for the day are service management in action and the changing shape of ITSM.

Book your place here

PAPER OF THE WEEK

Deliver More, Break Less: How to Improve Release Management

By Richard Horton, Rob Spencer, Jon Morley, and Peter Mills 

Release Management is a key enabler for achieving the balance between responsiveness and stability demanded by the business. A structured set of principles and practices to plan, build and deliver a release. This paper, written by members of the Service Transition special interest group, looks at the various roles release management can play and examines where this fits into our daily lives. 

Download the paper from our Reference Library or click here.

 

SIGN UP FOR A MASTERCLASS...

Creating a successful service catalogue, 17 March, Reading

Major incident management, 24 March, Reading

Understanding release management, 16 April, Nottingham

 

SPECIAL WINTER OFFER FOR ADVERTISERS

ITSMF UK have a number of exciting advertising options for vendor members who wish to share their message with the wider membership. Check out the details of our Winter Special package of eshots and ads here.

 

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