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Calendar

13/01/2015
SLM SIG: SLM and SIAM – how does this all work?

14/01/2015
Masterclass: Getting to grips with Service Design

19/01/2015
ITSM Software Tools Forum

20/01/2015
Masterclass: Managing Major Problems

28/01/2015
Masterclass: Understanding Release Management

Networking ...... Learning ....... News ....... Expertise

The IT Service Management Forum (ITSMF UK) is the country’s leading association for those involved in IT service management. Our members include over 700 organisations, ranging from large multinational suppliers to independent firms​, employing between them more than 7,000 service management professionals. With a wide range of member groups, events, professional support services and activities, it’s the premier forum for learning, networking, sharing expertise and keeping up-to-date with all things ITSM.   

VIDEO BREAK

Interviewed during ITSM14, Jon Morley of Nottingham University talks about the future of ITIL as we know it.

 

 


THE BIG4 AGENDA FOR 2015...

Thanks to all those who helped us determine the Big4 Agenda for 2015. Watch out for further details and forthcoming Twitterchats!

COLLABORATION

- how do we work with others?

SERVICE MANAGEMENT OF THE FUTURE 

- what do we need to look like?

CAPABILITY FRAMEWORK

- how do we build it?

CUSTOMER EXPERIENCE

- how do we ensure it is relevant

DON'T MISS OUR...

ITSM SOFTWARE TOOLS FORUM

London, 19th January, 2015

• What’s new on the ITSM tool market?
• How do you ensure you select the right tool?
• How do you select the right partner?
• What are the major pitfalls to avoid?
• How much should you expect to pay?

Book your free member place here

 

 

SIGN UP FOR A MASTERCLASS     IN 2015!

Getting to grips with service design, 14 Jan, Reading

Managing major problems, 20 Jan, Reading

Understanding release management, 28 Jan, Nottingham Univ

Creating a successful service catalogue, 17 March, Reading

Major incident management, 24 March, Reading

Many more Masterclass topics to come...

 

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