Skip to content
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Challenge Cup Competition
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Challenge Cup Competition
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
Member's Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Challenge Cup Competition
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Challenge Cup Competition
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area

MADEJSKI STADIUM READING

10-11th NOVEMBER

Days
Hours
Minutes
Seconds

Ten reasons to attend ITSM25

THE ITSMF UK CONFERENCE AND AWARDS TAKES PLACE IN STADIUM MK IN MILTON KEYNES ON 10-11th NOVEMBER 2025. HERE ARE TEN REASONS WHY YOU SHOULD JOIN US THERE.

 

1 – BEST PRACTICE GUIDANCE AND CONTENT

Over the course of two days, the Conference provides over 50 educational presentations, delivered by experienced practitioners, consultants and subject specialists in all areas of service management. 

Not surprisingly the big topics of 2025 – such as agentic AI, cyber resilience, customer experience and sustainability – are well represented on the programme, but there’s also plenty of content on service integration; enterprise service management; service transformation; agile and DevOps; service design; reducing complexity; change, problem, and major incident management; and humanising ITSM.

2 – TEAM BUILDING & NETWORKING 

Once again this year our Conference will be all about networking, from the welcome reception on Sunday evening to the many breakout options and discussions. There are numerous opportunities for you and your team to meet with other ITSM professionals and conference buddies – so don’t miss the chance to engage with your fellow attendees.

3 – LEARN FROM INDUSTRY PEERS

At ITSM25 you don’t just hear from consultants and industry analysts. Our 2025 speaker line-up includes practical experience-based presentations from Forrester, ITV, Vodafone, University of Birmingham, STEMCELL Technologies, IPO, Allianz, Livestock Information, Wm Morrison, Irwin Mitchell, Primark, Kings College London, IKEA, Softcat, Direct Line, Nationwide Building Society, Ministry of Defence, Square Enix, Pearson – and many more.

4 – Build your own agenda

With so much great content available it’s never easy to select which sessions to attend: we recommend that you plan ahead and choose carefully. At ITSM25, you are free to hop between tracks to make sure you catch the sessions you really want to hear – and if you miss some, we’ll be providing the recorded content to registered delegates after the event. To help you plan this year, we’re offering not just our popular preview guide  but also a new personalized schedule builder.

5 – DO MORE WITH LESS

Cost-cutting is a key priority for every organisation at present, and itSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.

6 – PSMA24: CELEBRATE WITH OUR LEADING LIGHTS!

Our Professional Service Management Awards dinner takes place on the Monday evening of Conference, and this year we are joined by popular comedian and presenter Mark Watson. Why not join us for a fantastic evening of networking, entertainment and celebration with our finalists and winners? You can find out more about the awards here.

7 – EARN CPD POINTS FOR ATTENDING

PeopleCert’s ITIL CPD points count towards certification renewal. You can pick up 7 points for a one-day Conference pass or a massive 15 points for the whole two days.

8 – Be part of an international community

Our Conference is one of the biggest events in the international ITSM calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to best practice can complement and enhance your own.

9 – MEET OUR SPONSORS

This Conference would not be possible without the support of our sponsors; a big thank you to them all. The agenda leaves plenty of time for you to chat with them at their stands or during the networking sessions.

10 – SHARE IN A UNIQUE EXPERIENCE

In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever to stay up to speed with industry developments. ITSM25 offers the best possible use of your time at a very reasonable price – a unique in-person experience!

BOOK YOUR PLACE AT ITSM25

Email: [email protected]

Phone: +44 (0) 118 918 6500

Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW

Tel: +44 (0) 118 918 6500

Linkedin-in Youtube

Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.

  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
Copyright © 2025 itSMF UK. All rights reserved.
Cleantalk Pixel
Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional cookies Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}