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Over the course of two days, the Conference provides over 50 educational presentations, delivered by experienced practitioners, consultants and subject specialists in all areas of service management.
Not surprisingly the big topics of 2025 – such as agentic AI, cyber resilience, customer experience and sustainability – are well represented on the programme, but there’s also plenty of content on service integration; enterprise service management; service transformation; agile and DevOps; service design; reducing complexity; change, problem, and major incident management; and humanising ITSM.
Once again this year our Conference will be all about networking, from the welcome reception on Sunday evening to the many breakout options and discussions. There are numerous opportunities for you and your team to meet with other ITSM professionals and conference buddies – so don’t miss the chance to engage with your fellow attendees.
At ITSM25 you don’t just hear from consultants and industry analysts. Our 2025 speaker line-up includes practical experience-based presentations from Forrester, ITV, Vodafone, University of Birmingham, STEMCELL Technologies, IPO, Allianz, Livestock Information, Wm Morrison, Irwin Mitchell, Primark, Kings College London, IKEA, Softcat, Direct Line, Nationwide Building Society, Ministry of Defence, Square Enix, Pearson – and many more.
With so much great content available it’s never easy to select which sessions to attend: we recommend that you plan ahead and choose carefully. At ITSM25, you are free to hop between tracks to make sure you catch the sessions you really want to hear – and if you miss some, we’ll be providing the recorded content to registered delegates after the event. To help you plan this year, we’re offering not just our popular preview guide but also a new personalized schedule builder.
Cost-cutting is a key priority for every organisation at present, and itSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.
Our Professional Service Management Awards dinner takes place on the Monday evening of Conference, and this year we are joined by popular comedian and presenter Mark Watson. Why not join us for a fantastic evening of networking, entertainment and celebration with our finalists and winners? You can find out more about the awards here.
PeopleCert’s ITIL CPD points count towards certification renewal. You can pick up 7 points for a one-day Conference pass or a massive 15 points for the whole two days.
Our Conference is one of the biggest events in the international ITSM calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to best practice can complement and enhance your own.
9 – MEET OUR SPONSORS
This Conference would not be possible without the support of our sponsors; a big thank you to them all. The agenda leaves plenty of time for you to chat with them at their stands or during the networking sessions.
In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever to stay up to speed with industry developments. ITSM25 offers the best possible use of your time at a very reasonable price – a unique in-person experience!
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Phone: +44 (0) 118 918 6500
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Tel: +44 (0) 118 918 6500
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