SM Forum – SIAM future directions
This SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors and delving into the 2025 SIAM Body of Knowledge (BoK). With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
SM Forum – SIAM: success factors and future directions
Service Integration and Management (SIAM) has evolved rapidly over the last decade. This SM Forum brings together an international line-up of SIAM practitioners and advocates to consider the case for SIAM, the key success factors to implementation, and the new standard that will help those looking for a structured approach.
Sector spotlight: Service Management in the Healthcare sector
In this first itSMF UK Sector Spotlight, we’ll be hearing from practitioners at the front line of digital transformation in the healthcare sector in both England and Wales – from those tasked with delivering the mainstream services to those looking to improve the high-stress working environment.
Webinar – 2023 Business Simulation Launch
Working with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
Business Simulation – SIAM
Cooperation between business and IT suppliers does not happen by itself – it requires direction! The governance of outsourcing is a high-priority agenda item for organisations. In this simulation, you will experience what it means to run an IT service with the support of multiple suppliers.
Service Integration and Management (SIAM) – How Does It All Work?
In this blog Barclay Rae takes a looks at what SIAM is, how to approach it, and provides advice for getting started across strategy, design, tooling, reporting, service level agreements. Plus five important things to remember when it comes to SIAM implementation.
SIAM: The Good, The Bad… The Obligatory and The Virtuous
This is a guest post, contributed by Michelle Major-Goldsmith, Manager, Service Management Capability at Kinetic IT; and Simon Dorst, Manager, Service Management Service, Kinetic IT In the last few years, service integration and management (SIAM) has become […]
All Go in ITSM…
It’s certainly all go in the ITSM world right now – with the major conference season upon us. New ideas, models and publications, plus a healthy dose of classic themes […]
SIAM: Practical Guidance On What It’s All About
There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder if this is another passing phase, the concept has been […]
The SIAM Training and Certification Programme from EXIN, BCS and SCOPISM – What Does This Mean for the Wider Industry?
As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed sooner or later. This has recently happened, and a new […]
SIAM and How to Deal with the People Side of Organisational Change
Posted on behalf of the SIAM SIG – People and Change Working Group Here in the SIAM SIG we’ve been working on a new project. We wanted to know what […]
Progress From the SIAM Process Working Group
Back in October 2015 the SIAM SIG process working group was formed from a number of willing likeminded volunteers. We were given the following challenges: To identify which processes are […]
