Webinar – Automate Network Operations. Shift-Left. Empower Service Management.
Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.
The Future of the Service Desk Analyst Role
The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years ago to a role where, according to SDI research, the […]
What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]