Reducing the Miles, Reducing the Distance
The University of Nottingham may not sound like the most likely place for the meeting of the itSMF UK’s Service Transition and Improvement SIG to talk about managing transition projects […]
Is DevOps Accelerating the Demise of ITIL?
Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation in their company. I asked him how they were continuing […]
Are you Part of the ITSM Industry?
Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred to the IT service management ‘industry’. His view was, and […]
Getting Closer to the Business
A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer scale and speed of change that is driving the need […]
