Webinar – Four keys for driving better business value and results with your Service Desk
Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.
Communication – Helping IT Close the Gap with the Business
Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for a renowned spa chain, and a retirement village, all very […]
The Future of the Service Desk Analyst Role
The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years ago to a role where, according to SDI research, the […]
