Online Masterclass – Business & IT Alignment
Are you achieving the right balance between IT performance, conformance and business/IT alignment? We’re swamped with tools and frameworks, but unless we choose the right one for the job we’re bound to fail. The more guidance systems we have to help the more accurate we can be at focusing our efforts. In this Masterclass, we will explore what those multiple guidance systems are, and how they can be used most effectively to generate value for the organisation.
Webinar – The best kept secret in Business & IT alignment? The COBIT goals cascade!
The COBIT goals cascade is the best kept secret in the I&T industry today. In this highly informative webinar, we will explore the customisation and creation of a goals cascade using a case study and create a customised mapping that unleashes the power of goals cascading.
Communication – What They Don’t Know CAN Hurt IT
As the Managing Director of an IT company, travel and meetings form a big part of my role and a few years ago I was experiencing serious issues with our […]
Behaviour and Relationships in Professional Service Management
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management (ITSM) conferences for five, ten, or more years, you’ll have […]
