Masterclass – Humanising AI
This interactive masterclass introduces the HIT Lens™, a practical human-centred framework for evaluating AI initiatives. Rather than focusing solely on technology, participants will explore how AI impacts people, trust, decision-making and service experiences, ensuring organisations create AI-enabled services that are not only intelligent, but genuinely human-centred.
Is IT Dead?
Over the last 15 years I’ve worked with a lot of businesses – from big brands to small names – and the same service management and business challenges are present […]