There’s content to suit all tastes in the new edition:
- Editorial: Are you making the most of your membership?
- 5 reasons why ITSM26 should be your next conference. Claire Burn reflects on two days very well spent at our flagship event.
- Life as ITSM young professional of the year. Chloe Mackay of VOIS talks to Rhys Elis Jones about her recent achievements.
- ITIL version 5, AI, and the return of grown up service management. Barry Corless considers why accountability, governance, and judgement matter more than ever in an AI-driven world.
- SIAM Body of Knowledge: what’s in the latest refresh? Michelle Major-Goldsmith and Simon Dorst explain what’s new.
- The biggest barrier to continual improvement is ITIL v3. Ian MacDonald considers some common reasons why continual improvement is hard to introduce, and explains why ITIL might be partly to blame.
- Women in ITSM: insights and inspiration. Vawns Murphy reflects on a day spent learning from women leaders and discovering the real strength of community.
- AI governance does not start with AI. AI has made many organisations look again at their existing IT governance practices. Kaimar Karu considers how ready we are for AI governance, and how we should prepare for its challenges.
- Avoiding ITSM tool implementation pain. Chris Good has seen too many organisations fall into the same traps when rolling out a new service management platform. Here he explains how to avoid them to give your investment the best chance of success.
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
