Back in October 2015 the SIAM SIG process working group was formed from a number of willing likeminded volunteers. We were given the following challenges:
- To identify which processes are included in a SIAM Process Framework
- Establish the demarcation between the Integrator, Service Providers and the Retained IT organisation?
So over the past few months the SIAM SIG Process working group has been working hard to clarify the impact of the various SIAM implementation models on established Service Management processes as well as identifying additional processes which either underpin or complement the implementation and operation of a SIAM solution.
As part of the work completed to date, we have developed a number of spreadsheets which have taken inputs from ITIL as well as the groups ideas and experiences re business based processes. The majority of the work to date has been focussed on the Outsourced SIAM model as we all believed that if we got one model completed then the others would contain the same information but the responsibility for the process and outputs may change. However, it soon became clear that the 4 SIAM models can be tailored to meet the needs of the business implementing them, so throughout our work and discussions the phrase ‘it depends’ has been used extensively.
Within the spreadsheets we have:
- Identified the overarching process framework (30+ processes) and the stakeholder groupings
- Assigned individual processes to the stakeholder groupings
- Identified the mandatory Service Integrator processes
- Identified process outputs / deliverables from each stakeholder group in the framework
- Mapped processes between SIAM, COBIT, CMMI and ITIL
In parallel to identifying the processes we began to document the ‘steady state’ RASCI (Responsible, Accountable, Support, Consulted, Informed) matrix. This has grown and to date has circa 200 activities identified.
The work to date culminated in us sharing our progress with industry at the ITSMF UK SIAM SIG meeting on the 29th Feb 2016. In the morning we presented an overview of the SIAM models and what the group had been doing. The afternoon saw us presenting a detailed view of the RASCI and process spreadsheets to a very enthusiastic audience, within 10 mins we were being bombarded with positive questions about how we had come up with the various RASCI allocations, from the participant’s feedback on the day, it soon became clear that as a start point the matrix worked very well but it would still need tailoring to individual businesses and projects because ‘it depends’.
Everyone on the day was keen to get their hands on the output so far but the session, whilst giving us great feedback on what we have achieved, also demonstrated that we are not there yet. There were a small number of processes and activities offered which require consideration. In addition, there were some good suggestions regarding referencing other frameworks / standards such as IT4IT.
So after a quick break to catch our breath it is back to work, completing the RASCI and Process spreadsheets for the 4 models and then moving to the next stage which could be… well it depends.
