Around ten years ago, itSMF UK’s Problem Management Special Interest Group (PM SIG) surveyed its membership about the state and perception of problem management within their organisations.
Recently itSMF UK decided to find out what had changed in the problem management world over the last decade. Armed with the original questions and answers, Barry Corless – who wrote the 2014 research paper as chair of the former SIG – has been talking to representatives of member organisations to see if we have moved on.
Our thanks to Barry and to members from Coventry Building Society, Direct Line, Department for Work and Pensions, Irwin Mitchell, Aegon, Edinburgh University, Computacenter, and CGI who contributed to the update.
Barry Corless
Barry Corless is Director Consulting Expert at CGI and a former Chair of itSMF UK.
