I was delighted and proud of our achievement this week in delivering a new and invigorated ITSMF UK conference. The team worked tirelessly – including our contractors and the hotel. So far at an anecdotal level our delegates, exhibitors and sponsors have delivered positive and energised feedback on the experience of the event and the overall quality of content.
If you were not able to attend, there are 20+ short discussion interviews recorded and posted on the AllThingsITSM website and YouTube – these are worth a look and cover a variety of topics. Our presentation sessions also provided a mix of familiar and contemporary topics for the delegates. These ranged from practitioner stories of change processes to topical themes around SIAM, IT4IT, DevOps and of course new ITIL content.
This has been a positive event for the continued development of what ITSMF is, what we do and how well we do it.
Collaboration and community stood out for me as key issues from the event – we need to share and work together, using a variety of tools, techniques and frameworks to achieve success. There is no single one-size-fits-all approach or set of tools that can deliver everything for our whole industry. There are many different options – tools, frameworks, standards, practical guidance – that are available and our community is there to help provide the glue to direct and point our people in the right direction.
My task going forward is to pick up on the great momentum from the conference and to get out and work together with as many complementary and supportive organisations as I can, in order to develop positive and constructive collaboration.
I look forward to hearing from as many of you as possible – particularly if you have ideas about ways to work more closely and effectively together!
Barclay Rae
Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner.
He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.
