ServiceTalk

ServiceTalk – Issue 13

• IT’s emotional shift: why XLAs matter now
• Who is your favourite Gladiator?
• The problem with problem is people
• The correct way to stack the dishwasher
• ISO/IEC 20000: an annual update

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ServiceTalk – Issue 12

• Design thinking and customer experience
• The golden guidelines of ITSM practice ownership
• The Big 5 in ITSM: addressing the mental health crisis
• Seeing clearly: the lens of objectives in ITSM
• Securing IT information: the critical role of ISO 27001

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ServiceTalk – Issue 11

• Where’s the value in value?
• Business transformation at Bletchley
• The cream and jam of information security
• Seven steps to service support automation.

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ServiceTalk – Issue 10

• Who wants to be a chaos monkey?
• The importance of effective metrics
• A night on the Data Crisis Hotline
• Protecting our universities: cyber attacks and major incidents in the spotlight.

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ServiceTalk – Issue 09

• Leadership: the forgotten process
• ITSM23 – Back in the Stad Again!
• The Service Desk & IT Support Show 2023
• Young voices speak out on Service Management

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ServiceTalk – Issue 08

• Co-creating value within a community
• The stereotype of cyber security
• Armed Forces Covenant launch
• An end to chased tickets: is there a silver bullet?

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ServiceTalk – Issue 07

• CI with a view
• ITSM22: it’s great to be back!
• How are ITIL 4 and ISO/IEC 20000-1 related?

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ServiceTalk Express – Issue 06

• Building a CMDB: Some secrets shared
• Lean: what the heck is that?
• ITSCM: the road to success

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ServiceTalk Express – Issue 05

• High Velocity IT: doing business differently
• Talking business to the business
• Managing a remote team in challenging times

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ServiceTalk Express – Issue 04

• Transitioning to ITIL 4
• The problem with problems
• Cloud computing: make it about the business!

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ServiceTalk Express – Issue 03

• ITIL or Until: The choice is yours
• Convergence and people-focused IT
• Choosing a SAM solution

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ServiceTalk Express – Issue 02

• AI - getting the basics right
• ITIL 4 guiding principles
• Major incident management

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ServiceTalk Express – Issue 01

• Richard Horton on Member Meet-ups
• Preparing for ITSM tool implementation
• Product selection: avoiding the common mistakes
• A tooling strategy for SIAM

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ServiceTalk Autumn 2018

• My AI is better than yours
• Latest news on ITIL 4 and ISO?IEC 20000
• Complex systems break
• Mentoring for success

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ServiceTalk Summer 2018

• DevOps: 3 ways of transition
• SIAM - How does it all work
• Industry news: ITIL and VeriSM
• Take a bite of Business Analysis

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ServiceTalk Autumn 2017

• SIAM - Mind the Gap
• Big Data & Service Management
• Industry News: ITIL & VeriSM
• The Service Design Package in an Agile World

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ServiceTalk Spring 2017

• Celebrating Professionalism in Service Management
• Two-Speed Transition – Early Life Support
• GDPR – How Ready Are You?
• Governance in a Multi-Supplier Environment

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ServiceTalk Autumn 2016

• New Skills for Tomorrow’s Service Managers
• Problem Management and the ITIL Practitioner
• Two-Speed Service Catalogue
• Next Steps for Service Integration

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ServiceTalk Summer 2016

• Customer Experience at the Met Office
• Organisational Change and IT Service
• A Service Design Roadmap
• Asset Management in Life-Critical Applications

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ServiceTalk Spring 2016

• The Enduring Myth of CMDB
• Supporting the Internet of Things
• Focus on the ITIL Practitioner
• Bringing ITSM to a New Generation.

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ServiceTalk Autumn 2015

• Developing New Skills for the Future
• Collaboration and Teamwork
• Capacity Planning for the Future
• Getting to Grips with SIAM

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ServiceTalk Summer 2015

• The Future of ITSM
• The Growing Pains of Service Management
• Problem Management: A Question of Image?
• Untangling the Threads of Service Leadership

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ServiceTalk Spring 2015

• Autonomy With Compliance at Morgan Stanley
• Tooling Up for SIAM
• ITSM: What's In It for the Business?
• Early Life Support at BP

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ServiceTalk Autumn 2014

• ITSM14: Countdown to Conference
• Change, Config and Release - How the Tools Compare
• Gamification in the Workplace - What Is It Good For?
• Wanted: ITSM Professional Practice

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ServiceTalk Spring 2014

• 5 Tips for Effective Knowledge Management
• DevOps and the Innovation Mandate
• SFIA Takes Off Around the World
• What Does "Good" Service Management Look Like?

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ServiceTalk Winter 2014

• Next Steps for Global Best Practice
• The Seven Building Blocks of ITSM Success
• Making Operations More Agile
• Supplier Management

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ServiceTalk Autumn 2013

• Power of Reporting
• Applying ITSM Disciplines to the Cloud
• Getting to Know OBASHI
• Rhetoric and Reality of Knowledge Sharing

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ServiceTalk Summer 2013

• AXELOS - Taking Global Best Practice to the Next Level
• Cloud and In-House IT
• ISO/IEC 20000 in Your Pocket
• Business Simulations

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ServiceTalk Spring 2013

• Energy Management and IT
• Five Steps to an Effective Service Catalogue
• Improving Change Management
• Event Management - The Forgotten Process

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ServiceTalk Winter 2013

• ITIL and ISO/IEC 20000, Together or Apart?
• Reflecting on Glory at the Awards
• Problem Management and the Thinking Organization
• Should an SLA Define What the Customer Wants?

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