Yesterday, I chaired the inaugural ITSMF SIAM SIG – not some strange codebreakers seminar as the long acronym might suggest, but the first ITSMF UK, Service Integration & Management (SIAM), Special Interest Group (SIG)!
I’ve chaired the Service Level Management Special Interest Group in the past for the ITSMF, and as SIAM is now my passion, I decided to get a SIG off the ground. Its aim is:
- To agree on a definition of Service Integration and Management (SIAM), recognizing the various forms in which SIAM appears today, which is recognized by the industry as encompassing what SIAM is about.
- To agree a common language and definitions of common terms for SIAM
- To outline the variations of the various SIAM models, and comment on the suitability, benefits and disadvantages of each
- To describe the implementation approaches relating to SIAM
- To agree upon a set of common challenges in a SIAM environment, and publish content pertaining to these
- Run a series of events for ITSMF UK members to share knowledge and obtain feedback
- To ultimately collate the content produced into an industry recognized SIAM framework, publishing this content as an ITSMF UK publication
The SIG consists of representatives from the Service Provider community, as well as those who represent the retained IT organisations in the “Customer” world.
We had a great day at the inaugural event, which was hosted by HP at their offices in London.
The day started with an overview of the HP view of SIAM, and we soon progressed into some lively debate about “What is SIAM”, using a paper that will shortly be published by the ITSMF that I wrote as a discussion document to get the conversation started.
We also spent some valuable time discussing potential working groups within the SIG. The aim of the working groups is to produce some content in a series of Agile-like “sprints”. Our Working Groups are:
- Processes, What’s in and What’s out of SIAM, what’s the demarcation between Service Providers and Retained?
- Business Case
- Tooling (including Data Model)
- People, Cultural change, behavioural
We’re aiming to have fortnightly teleconferences, supported by bi-monthly face-to-face meetings. I’m really excited that as a collective group, encompassing both Customers and Service Providers, we can really start to define some principles around SIAM, its issues and challenges, and the benefits that it can bring.
If you would like to get involved, then please head over to the Contact Us area of the website and get in touch.
I’ll keep you updated as to how we progress.
Steve Morgan – Syniad IT
View Steve’s personal blog here.
Steve Morgan
I specialise in the design, build and implementation of IT Service Management (ITSM) and Service Integration & Management (SIAM) solutions, helping organisations to optimise their IT Operating Models, improve processes and manage complex multi vendor eco-systems.
I've been in the IT Service Management industry for over 30 years. I pride myself on my practical approach to helping IT leaders to solve their challenges. I have worked across all industry sectors, at organisations of varying sizes, where I have brought about sustainable change for my clients.
