Skip to content
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
Member's Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area
  • Member services
    • Membership Benefits
      • Membership Overview
      • Membership Levels and FAQs
    • Content and Member Resources
    • Maturity Assessment
    • Mentorship Programme
    • PeopleCert CPD Points
    • Professional Skills Management Framework
    • Bookstore
  • Events
    • Events Overview
    • Events Calendar
    • Event Recordings
    • 2025 Signature Events
      • AI in ITSM
      • Digital Transformation Business Simulation (London)
      • Digital Transformation Business Simulation (Newcastle)
      • ITIL Case Study Day 2025
      • ITSM25 Conference & Awards
      • SM Forum: Health & Wellbeing at Work
      • SM Forum: SIAM Future Directions
      • Women in ITSM
      • XLA25
    • Annual Conference and Awards
      • ITSM25 Conference & Awards
      • PSMA25: award nominations are open
      • PSMA24 Awards
    • Communities of Practice
      • Armed Forces
      • Service Design
      • Women in ITSM
    • Introduction to ITSM
    • Leadership Council
    • Masterclasses
    • Member Meet-ups
    • Simulations
    • SM Forums
    • Webinars
  • News & Content
    • Blogs and Whitepapers
    • Latest News
    • Monthly Round-up
    • ServiceTalk
    • Content & Member Resources
  • About Us
    • Who We Are
    • Board and Governance
    • Meet the Team
    • Contact Us
    • Terms & Conditions
    • Accessibility
    • Privacy
  • Join Now
  • Member’s Area

Register now for our
Digital Conference
and Exhibition
15 - 16th November 2021

Days
Hours
Minutes
Seconds

Book your place at ITSM2021!

Offering more than 50 presentations from across the industry, a virtual vendor exhibition, and our Professional Service Management Awards, ITSM2021 offers a plethora of interactive discussions and networking opportunities plus some brand new features.

Why not join us for:

  • three tracks of first-class content from leading advocates of service management such as BT, Vocalink, Danske Bank, Nationwide Building Society, CERN, Northumbria University, Deloitte, PwC, CGI and SCC
  • a mixture of live and pre-recorded presentations, all fully supported with Q&A and discussion
  • unparalleled networking through dedicated chat-rooms
  • a full-function vendor exhibition with downloadable collateral andpre-bookable meetings
  • our PSMA2021 annual awards ceremony.

For the full Conference experience, we recommend the two-day ticket at just £375 + VAT (£475 + VAT for non-members), which also includes access to all the recorded content from ITSM2020 – two conferences for the price of one! Or if time is very limited, a one-day ticket at £195 + VAT (non-members £295 + VAT) will give you access to the event on either Monday or Tuesday.

Note: all content for ITSM2021 will be recorded and remain available to registered delegates for 1 month after the event; so if you miss a favourite session, you can catch up later.

Please view our new video below which offers a whistle-stop tour through the features and benefits of our virtual platform. And then take a look at the agenda to plan your personal itinerary!

We look forward to seeing you there!

BOOK YOUR PLACE

Conference agenda now available!

Conference Guide
VIEW THE AGENDA

ITSM2021 Sponsored by:

4me
CGI
Freshworks


Find out more about being a sponsor or exhibitor at ITSM2021:

Contact our office team

ITSM2021 exhibitors:

Barclay Rae Consulting
Highmetrics

Some of the great sessions you can enjoy at ITSM2021:

Claire Burn, Northumbria University

Disaster recovery during a Pandemic – is a new approach required?

Claire Burn, Northumbria University

Craig Alexander, Danske Bank

An effective data model to go beyond IT and drive business success

Craig Alexander, Danske Bank

Signe-Marie Hernes Bjerke, Teambyggerne AS

What is the expiry date of the hierarchical organisation structure?

Signe-Marie Hernes Bjerke,
Teambyggerne AS

Rob Akershoek, Open Group & Fruition Partners

Show me your Value Streams!

Rob Akershoek, Open Group & Fruition Partners

Gyorgy Balazs, CERN

The all-encompassing service catalogue and service portal

Gyorgy Balazs, CERN

Diversity and inclusion in the IT industry

Bidemi Johnson, Independent

Sara Wilkes, SCC Plc

Are you (self) aware of your impact as a leader?

Sara Wilkes, SCC Plc

Adopting ITIL 4 in five awkward questions

Sean Burkinshaw, BT

Email: [email protected]

Phone: +44 (0) 118 918 6500

Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW

Tel: +44 (0) 118 918 6500

Linkedin-in Youtube

Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.

  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
  • Membership Overview
  • Member Area
  • Events Calendar
  • Board and Governance
  • Latest News
  • Contact Us
Copyright © 2025 itSMF UK. All rights reserved.
Cleantalk Pixel
Manage Cookie Consent
We use cookies to optimise our website and our service.
Functional cookies Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}