With the Call for Speakers for ITSM24 well underway, we’re all set for another exceptional line-up of presenters from across the service management profession. To whet your appetite, we’re delighted to announce details of our opening keynote and PSMA24 awards special guest.
Opening Keynote: Scotty Mills
Scotty Mills is the highest-ranking black officer in the history of the Royal Marines and led Britain’s Commandos around the world. He shares his lessons of leadership and resilience working as a performance coach in the world of elite sport and business. As an advisor to the FA, he worked closely with Gareth Southgate, Harry Kane, and the England Football Team to help them reach the World Cup semi-final.
Growing up in South London with many hardships, Scotty joined the Royal Marines by chance after ducking into their recruitment office to avoid a downfall. He worked his way up to become a Commando ‘Green Beret’ Officer, leading the Marines on operations around the world. He also acted as Head of Rehabilitation and Head of Performance throughout his time, supporting recruits who needed retraining, rehab and reintegration and guiding them to peak performance.
Scotty has an international reputation for his ability to use his experience to inspire others and help them overcome their limitations. He continues to work with the nation’s top sports teams and Olympic teams to develop innovative leadership, team cohesion and peak performance. His compelling journey highlights the power of human inspiration and his lessons on how to achieve impossible results and how to make a winning team are transferable to any organisation. His book Never Give In draws on his experiences in the Marines and shares how the ‘commando’ way of thinking provides elite performance and helps anyone reach targets and transform their way of thinking.
A world record breaker for leading the Marines to break a long-standing Endurance Marathon World Record, Scotty was selected as an Olympic Flag Bearer at the London 2012 Olympic Games. He was also the recipient of a national award to honour him as the most inspirational serviceman across the entire Armed Forces community.
Awards Special Guest: Ellie Taylor
Ellie Taylor is a comedian, actress, model, and presenter. She entered ITV’s comic talent contest Show Me The Funny with no prior experience of stand-up, and finished fourth with a great deal of acclaim and many new fans. She’s now a regular on panel and stand-up shows.
Ellie has appeared on 8 Out Of 10 Cats, Live at the Apollo, and Mock the Week. She hosted series five of The Great British Pottery Throwdown and was a contestant in the twentieth series of Strictly Come Dancing.
Ellie is part of the core cast of satirical shows The Mash Report and Late Night Mash. Her clips from the show have become worldwide viral hits, notching up over one hundred million views online, and being shared by a host of celebrities including Madonna. She can also be seen on the smash hit, multi-award-winning Ted Lasso.
Ellie’s book My Child And Other Mistakes garnered rave reviews and was a Sunday Times bestseller.
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
