Welcome to our 29th Annual Conference and Exhibition
BOOK BEFORE THE END OF MAY AND SAVE!
ITSM2020 is Europe’s favourite service management Conference, with four tracks of focused presentations for ITSM professionals, plus interactive discussion sessions, great networking, an industry exhibition and our Professional Service Management Awards.
COVID-19 has changed everyone’s plans and strategies this year, and we know that our members have faced unprecedented challenges in providing optimal service delivery to their businesses. ITSM2020 offers an ideal opportunity to bring the ITSM community back together, helping service management professionals to find new solutions to the issues we all face.
Just for this year, we will be replacing the gala awards dinner with a more informal networking reception after the main event on Monday – an opportunity for attendees to enjoy a drink and a chat with exhibitors, other delegates, and speakers.
The Professional Service Management Awards themselves are going ahead as normal, recognising the achievements of our service management champions and teams in a particularly difficult year. The winners will be announced during a dedicated session on Day 2 of the Conference.
Book now and put ITSM2020 in your diary! We look forward to seeing you there!
Call for presentations
The call for presentations for ITSM2020 is now closed. Watch out for details of this year's full agenda, which will be published shortly.
Nominations for the 2020 Professional Service Management Awards will open in May. Check out the 2019 finalists and award descriptions below,
Interested in being a sponsor?
Find out more about being a sponsor or exhibitor at ITSM2020