As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
In this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
After two years of successful digital conferences, we are excited to announce we’ll be back ‘in-person’ for ITSM22! With more than 40 presentations from across the industry plus our Professional Service Management Awards, ITSM22 offers a plethora of great content, networking and interaction.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
It’s been challenging to adapt to new ways of working and providing services, but it has made us question what we do and why/how we do it. In this interactive session we’ll look at some real-world examples of things we’ll never do or look at in the same way again.
An informal 30 minute catch up between the Community Chair and members which will allow for open discussions reviewing 2022.
An informal catch up between the Community Chair and members which will allow for open discussions reviewing 2022 and some planning for 2023.
An informal catch up between the Community Chair and members which will allow for open discussions reviewing 2022 and some planning for 2023.
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