Community of Practice – Design and Transition Meeting
An informal catch up and open discussion with the Design and Transition chair and community members.
Free
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An informal catch up and open discussion with the Design and Transition chair and community members.
This will be a joint Community of Practice virtual meeting discussing all things to do with Business Continuity and Disaster Recovery.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
An informal catch up and open discussion with the Design and Transition chair and community members.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
DevOps is weird. It's hard to pin down yet it has proven to be valuable. This webinar explores what it is and isn't, and the kind of value that organisations get out of the investment.
In this meeting we will review Service and Management Reporting.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
An informal catch up and open discussion with Strategy and Planning chair and community members.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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