This webinar provides an overview of the role of a service architect, focusing on its scope and the skills required to do the job effectively.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Join us for this live webinar where you'll find out how the self-assessment works, why the platform is based on SFIA 8, what to do after the assessment has been completed, and how to use the tool to set up a profile and action plan with personal career goals and easy-to-use role profile mapping.
Join us on 25th March at 12:00 for our next member forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy;Â and provide you with an opportunity to have your say as a member to shape the future of itSMF UK.
An informal catch up and open discussion with Strategy and Planning chair and community members.
Roman Zhuravlev will provide an introduction to the two ITIL 4 Extension Modules announced towards the end of 2021.
We will be looking at Benefits Management and if it is still required?
In this CoP Design and Transition meeting we will be discussing CMMI and the conversations will be member driven with a guest panel from BT.
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
