This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
In this CoP Design and Transition meeting we will be discussing Quality Assurance in SIAM & Transition
This session will discuss experience and approaches used when approaching Risk Management using Frameworks and Strategic Risk Management.
Featuring experience-focused consultants Jonathan Boyd, Neville Hughes and Mark Bewick, plus speakers from ServiceNow and a panel discussion, this SM Forum focuses on some of the key issues facing CX today.
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
This webinar offers an introduction to Part 11 of the standard and explains how to get the best from both sources of guidance.
Along with a knowledgeable panel, we will be discussing the concept of sustainable IT and what this means to Service Management and what are organisations doing to drive sustainability and how can we contribute as Service Managers.
CI with a View - From culture to Kanban, from motivation to measurement, join us for an interactive session exploring what continual improvement means in our industry.
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Tel: +44 (0) 118 918 6500
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