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PSMA22: your awards questions answered

Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination but have questions about the categories, deadlines or judging process, please join us for an informal webinar on 8th June at 12.00. After a short […]

Online Masterclass – Post Incident Review

Online Delivery

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.

£295

SM Forum – AI: how are we doing so far?

Online Delivery

What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.

Free

Community of Practice – Strategy and Planning Meeting

Online Delivery

We will invite a Service Improvement/Transformation panel of experts to discuss how best to address service improvement challenges and opportunities plus questions from the floor/attendees.

Free

Online Masterclass – Service Catalogue

Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

£295

Webinar – The CAB is Dead. Long Live the CAB.

Online Delivery

For many organisations, the CAB is the source of endless frustration with change management. Join us for a discussion that will change the way you think about the CAB.

Free