BT has been granted PSMF Verified Partner status by itSMF UK.

The endorsement – the first stage in a major adoption of itSMF’s Professional Service Management Framework (PSMF) – follows a review of BT’s professional development practices, based on a pilot group drawn from across the business.

PSMF is a competency model which defines a professional identity for the service management industry, and Verified Partner (VP) status recognises organisation-level commitment to IT service management (ITSM) professionalism. The PSMF assessment team concluded that BT “demonstrated a very strong commitment to staff development across the service management profession, and a consistent approach to objective setting, performance reviews, and on-boarding and induction.”

BT will now be rolling out the PSMF Global recognition platform to 50 of its service management professionals, with a view to extending the initiative across the wider team over the coming months.

BT’s Service Management Profession Lead Melanie Kirby said, “I am delighted that BT have received this important accolade from itSMF UK in recognition of our commitment to professional development. I’m now looking forward to making PSMF Global available to our pilot team as part of our on-going reward and recognition programme.”

itSMF UK CEO Barclay Rae said, “Many congratulations to the team at BT for their outstanding support and commitment to service management professionalism.” itSMF UK is the membership association for IT service management professionals.

For details of the PSMF please see

PSMF assessors Mark Lillycrop and John Noctor present the PSMF Verified Partnership certificate to Melanie Kirby and members of the BT management team.

itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations.

We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, it has followed a path of enriching the working lives of its members, as well as those who benefit from its events, training and guidance, and those recognised by its annual awards.

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